FAQs
Welcome to our FAQ page. Below we cover everything you need to know to acquire high-quality surgical surplus or safely sell surgical inventory and equipment.
Questions about buying and selling your surgical surplus or equipment? Find answers here about buying discounted surgical supplies from The Hospital Hub and selling surplus surgical inventory through our recovery program. If you don't see what you're looking for, contact our team and we'll be happy to help.
Buying Discounted Surgical Supplies from the Hospital Hub
We only sell to licensed medical professionals and authorized resellers. When you place an order, you’re confirming that you meet these requirements. If we ever need to, we may ask for proof of your license or reseller status. Orders without valid credentials could be cancelled. We specialize in helping healthcare facilities manage and acquire high-quality surgical surplus while ensuring full compliance.
We sell discounted OEM surgical supplies, including unused, sterile, in-date surgical devices to approved cost-conscious customers. While we’re not directly affiliated with the original manufacturers, we provide the same trusted products from leading brands like Acclarent, Applied Medical, Bard, Conmed, Covidien, Entellus Medical, Ethicon, Gyrus ACMI, Hologic, Intersect ENT, Intuitive Surgical, Karl Storz, Medtronic, Microaire, Olympus, Smith & Nephew, Stryker, and many others.
We sell unused, sterile, in-date surgical devices to approved cost-conscious customers. While we’re not directly affiliated with the original manufacturers, we provide the same trusted products from leading brands like Acclarent, Applied Medical, Bard, Conmed, Covidien, Entellus Medical, Ethicon, Gyrus ACMI, Hologic, Intersect ENT, Intuitive Surgical, Karl Storz, Medtronic, Microaire, Olympus, Smith & Nephew, Stryker, and many others.
Create an account in our Customer Portal and log in to view pricing. With a Hospital Hub account, you can manage orders, save favorites, update your contact and billing info, access discounts, and earn HH+ Rewards. If you qualify for loyalty or contract pricing, your special rates will automatically show up in your account, and you’ll always be able to purchase at those rates through the portal.
You’ve got options—we accept checks, credit and debit cards, ACH, wire transfers, PayPal, and approved POs. For international orders, payments can be made by ACH, wire transfer, or PayPal.
If you need to make a return, reach out to your sales rep for an RMA number, and send the product back within 14 days of arrival in its original, unopened condition, subject to a 10% restocking fee. You’ll cover the return shipping, and as long as the product passes Quality control, refunds will be issued in the form of the original payment. Please note shipping fees are not refundable. If something arrives defective or damaged, let us know right away—we’ll replace it at no cost to you, and if a replacement is not available, we'll issue a refund in the form of the original payment. If there’s ever an involuntary recall from the FDA or manufacturer, we'll replace it at no cost to you, and if a replacement is not available, we'll issue a refund in the form of store credit. For full terms and conditions, please visit http://www.myhospitalhub.com/terms
We ship to all 50 US States.
Orders placed by 4:00 PM Eastern Time (ET) with completed payment or an approved purchase order are typically processed and shipped the same business day.
Orders received after 4:00 PM ET will be processed on the next business day. While we make every effort to accommodate orders placed after our daily shipping cutoff, same-day processing cannot be guaranteed for orders received after 4:00 PM ET.
Once your order ships, you will receive a shipping confirmation with tracking information so you can monitor your shipment.
Please Note:
- Orders are processed and shipped on business days (Monday–Friday), excluding holidays.
- Delivery estimates begin once your order has been processed and shipped.
- Transit times vary based on the shipping method selected and the destination.
- Expedited shipping options are available at checkout.
If you have any questions about shipping or need assistance with expedited delivery, please contact our customer service team before placing your order.
Don’t worry—your products usually ship with a year or more left before expiration. If something has less than 6 months, we’ll give you a quick call or email to confirm before sending it out. Need something specific? Just reach out at sales@myhospitalhub.com and we’ll take care of you.
Selling Surgical Surplus Inventory and Equipment to The Hospital Hub
We buy unused, sterile, in-date surgical surplus from leading brands like Acclarent, Applied Medical, Bard, Conmed, Covidien, Entellus Medical, Ethicon, Gyrus ACMI, Hologic, Intersect ENT, Intuitive Surgical, Karl Storz, Medtronic, Microaire, Olympus, Smith & Nephew, Stryker, and many others.
No, we only purchase items that are unused, sterile, and have an available shelf-life of 1 year or greater.
If you’re an authorized facility, there’s no approval process—we simply need your authorized signer’s contact information and your accounts payable details. If you’re an authorized reseller, please contact us at bids@myhospitalhub.com to set up an account. The approval is quick and straightforward: we’ll gather your business information, review vendor expectations, and confirm your reseller authorization.
Once we receive your inventory list, we typically provide a competitive valuation for your surgical surplus within 24 to 48 business hours. You can download our template here or submit it through our online submission form.
Our offers are calculated using third-party fair market value, factoring in expiration date, customer demand, current stock levels, product version, and overall condition.
Please label each box with your Purchase Order number. We provide prepaid shipping labels and detailed instructions to make transporting your surgical surplus completely hassle-free. If express labels are issued, they’re only for temperature-sensitive items during June–August, when heat may affect product quality. All shipments are FOB our location, meaning you’re responsible if goods are damaged in transit or packaged improperly.
We provide payments via Check and ACH.
Unless otherwise agreed in writing, payments are issued within 30 days of Quality Control. Any final adjustments to the offer and confirmed payment dates will be communicated to you in writing once Quality Control is complete.
We reserve the right to adjust an offer if goods don’t meet expectations—for example, if products fail quality control, are recalled, have less than 12 months of shelf-life, or arrive missing or damaged. Any changes to the final offer will be shared with you in writing. Products that fail quality control will be held for up to 10 business days so you can request a return (at your expense) or ask us to destroy them. Items not claimed after that period will be destroyed. Please note that any product sent in excess of the agreed order will not be valued. For full terms of purchase, please visit our Terms and Conditions page.
Yes! Vendors can opt in by requesting an email invitation to our Vendor Portal. In the portal, you can upload your W-9, submit invoices, and view your transaction history, payments, and credits.
HH Rewards+ Program
You will automatically be enrolled when you create an online account.
You earn 1 HubPoint for every $100 spent through your online account while enrolled in the program.
Convert your points balance to rewards and use at checkout.
50 Points = 5% Off, no limit
100 Points = 10% Off, max savings of $500.
HubPoints never expire; however, redeemed rewards may only be used once.
Rewards cannot be combined with other rewards, offers, promotions, or discounts.
HubPoints and rewards have no cash value, are non-transferable, and cannot be redeemed or exchanged for cash.
Visit the HubPoints and HH+ Rewards tab in your Account. At the bottom, there is a section called "Notification Preference" where you can uncheck the checkbox.
FREE Upgrade to Complimentary Expedited Shipping
If we are charging you a shipping fee on your order, orders over $1000 can be upgraded to an Express Service at the cost of Ground upon request. Contact your Sales Representative for more details, or reach out to sales@myhospitalhub.com
Express 2 Day Services:
- FedEx 2nd Day Air AM/PM
- UPS 2nd Day Air Early/End of Day
Overnight Services are not part of this offer.
Orders under $1000 do not qualify for this complimentary upgrade.
Orders that are shipped using your personal or business Shipping Account are ineligible to receive this offer.