FAQs | The Hospital Hub

Frequently Asked Questions

FAQs: Buying from The Hospital Hub

Who can buy from Hospital Hub?

We only sell to licensed medical professionals and authorized resellers. When you place an order, you’re confirming that you meet these requirements. If we ever need to, we may ask for proof of your license or reseller status. Orders without valid credentials could be cancelled.

What products do you sell?

We sell unused, sterile, in-date surgical devices to approved cost-conscious customers. While we’re not directly affiliated with the original manufacturers, we provide the same trusted products from leading brands like Acclarent, Applied Medical, Bard, Conmed, Covidien, Entellus Medical, Ethicon, Gyrus ACMI, Hologic, Intersect ENT, Intuitive Surgical, Karl Storz, Medtronic, Microaire, Olympus, Smith & Nephew, Stryker, and many others.

What is your Quality Control process?

We carefully inspect every product under magnification for any sterility concerns—like tears, holes, temperature issues, or contamination—to ensure packaging integrity during transport and storage. Our storage areas are closely monitored for temperature and humidity in line with OEM Instructions for Use, and we cross-check all items against the FDA recall database to avoid redistributing recalled products. For full traceability, we also document lot numbers, serial numbers, and expiration dates to maintain a proper chain of custody.

How do I view pricing?

Create an account in our Customer Portal and log in to view pricing. With a Hospital Hub account, you can manage orders, save favorites, update your contact and billing info, access discounts, and earn HH+ Rewards. If you qualify for loyalty or contract pricing, your special rates will automatically show up in your account, and you’ll always be able to purchase at those rates through the portal.

What payment methods do you accept?

You’ve got options—we accept credit and debit cards, ACH, wire transfers, PayPal, and approved POs. For international orders, payments can be made by ACH, wire transfer, or PayPal.

What is your Return Policy?

If you need to make a return, reach out to your sales rep for an RMA number, and send the product back within 14 days in its original, unopened condition. You’ll cover the return shipping, and refunds come as store credit (which never expires). Shipping fees aren’t refundable. If something arrives defective or damaged, let us know right away—we’ll either replace it for free or give you credit if a replacement isn’t available. And if there’s ever a recall from the FDA or manufacturer, we’ll handle the return shipping and make sure you get a free replacement or credit. For full terms and conditions, please visit http://www.myhospitalhub.com/terms

What is the HH+ Rewards Program?

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Where do you ship to?

We ship to all 50 US States.

How fast will I get my products?

Our cut-off time is 4:00 PM EST. Orders placed after that will ship the following business day.

We know many customers order “just in time,” so for our continental U.S. customers, we offer a free upgrade to expedited shipping—you only pay the ground rate, and we cover the rest. Just add a note to your order or contact your sales representative to request the upgrade.

What expiration dates will my products have?

Don’t worry—your products usually ship with a year or more left before expiration. If something has less than 6 months, we’ll give you a quick call or email to confirm before sending it out. Need something specific? Just reach out at sales@myhospitalhub.com and we’ll take care of you.

FAQs: Sell to Hospital Hub

What products do you buy?

We buy unused, sterile, in-date surgical devices from leading brands like Acclarent, Applied Medical, Bard, Conmed, Covidien, Entellus Medical, Ethicon, Gyrus ACMI, Hologic, Intersect ENT, Intuitive Surgical, Karl Storz, Medtronic, Microaire, Olympus, Smith & Nephew, Stryker, and many others.

Do you purchase Expired Products?

No, we only purchase items that are unused, sterile, and have an available shelf-life of 1 year or greater.

How do I become a Vendor?

If you’re an authorized facility, there’s no approval process—we simply need your authorized signer’s contact information and your accounts payable details. If you’re an authorized reseller, please contact us at bids@myhospitalhub.com to set up an account. The approval is quick and straightforward: we’ll gather your business information, review vendor expectations, and confirm your reseller authorization.

How long does it take to get an offer?

Once an offer is submitted, you'll receive a response within 2 business days. You can download our template here or submit it through our online submission form.

What return can I expect?

Our offers are calculated using third-party fair market value, factoring in expiration date, customer demand, current stock levels, product version, and overall condition.

How do I ship my products?

Please label each box with your Purchase Order number. We’ll provide free, prepaid ground shipping labels for drop-off. If express labels are issued, they’re only for temperature-sensitive items during June–August, when heat may affect product quality. All shipments are FOB our location, meaning you’re responsible if goods are damaged in transit or packaged improperly.

How will I get paid?

We provide payments via Check and ACH.

When will I get paid?

Unless otherwise agreed in writing, payments are issued within 30 days of Quality Control. Any final adjustments to the offer and confirmed payment dates will be communicated to you in writing once Quality Control is complete.

My offer was adjusted, why?

We reserve the right to adjust an offer if goods don’t meet expectations—for example, if products fail quality control, are recalled, have less than 12 months of shelf-life, or arrive missing or damaged. Any changes to the final offer will be shared with you in writing. Products that fail quality control will be held for up to 10 business days so you can request a return (at your expense) or ask us to destroy them. Items not claimed after that period will be destroyed. Please note that any product sent in excess of the agreed order will not be valued. For full terms of purchase, please visit http://www.myhospitalhub.com/terms

Do you have a Vendor Portal?

Yes! Vendors can opt in by requesting an email invitation to our Vendor Portal. In the portal, you can upload your W-9, submit invoices, and view your transaction history, payments, and credits.